CONSULTING
Refund Policy
At BLACKMARLIN, we strive to provide high-quality IT solutions and services that meet your expectations. We value our clients and aim for complete customer satisfaction. Please read our refund policy carefully before purchasing or subscribing to any of our services.
1. General Policy
Due to the nature of our services, which may include custom software development, consulting, and digital solutions, we do not offer refunds once work has commenced or services have been delivered, except as outlined below.
2. Eligibility for Refunds
Refunds may be issued under the following conditions:
Service not delivered: If we fail to deliver the agreed service or product within the specified timeframe and cannot resolve the issue after multiple attempts.
Project cancellation: If the client cancels the project before development has started, a partial refund may be issued after deducting administrative or consultation fees.
Duplicate payment: If a client has been charged twice for the same service due to a technical error.
Subscription-based services (if applicable): Refunds for subscription-based products or services (e.g., SaaS) may be considered if the cancellation is made within [7/14] days of initial purchase and no significant use has occurred.
3. Non-Refundable Items
Refunds will not be issued for:
Work already completed or milestones already delivered
Delays caused by client inaction or lack of communication
Services that were rendered as per the agreed scope
Custom-built software or solutions developed for a specific client
Domain name registration, third-party services, or license purchases
Digital downloads or licenses once delivered
4. Refund Process
To request a refund, please contact our billing department at [info@blackmarlinconsulting.co.in] with the following details:
Full name and company name
Invoice number
Reason for the refund request
Supporting evidence, if applicable
We will review your request and respond within 7 business days. Approved refunds will be processed to the original method of payment within 10 business days.
5. Modifications
BLACKMARLIN reserves the right to modify this refund policy at any time. Any changes will be posted on this page, and it is your responsibility to review the policy periodically.
If you have any questions about this refund policy, please contact us at [info@blackmarlinconsulting.co.in].